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Privacy Policy

Section 1 - Introduction

Energy Alchemy (“we”, ‘us” and “ours”) has developed this privacy policy (“Privacy Policy”) which details important information regarding the use and disclosure of user information collected on its owned or controlled websites, including,, or others that link to this Privacy Policy (collectively, “Sites”), or through applications and related services and communications when you interact with us (collectively referred to as the “Services”). 


Energy Alchemy provides this Privacy Policy to help you make an informed decision about whether to use the Services and the choices we offer for you to manage the information we collect.


Section 2 - Information We Collect



If you create an account to access our Services, contact us, add a product to our shopping cart software, or purchase any of our products, events, or Services, you are choosing to give us your personal information, including but not limited to your name, address, email address, phone number, mobile telephone number, or physical contact information about yourself. You may also provide payment information such as credit or debit card information and billing address to purchase our products, events, and services.



We may collect information from you when you interact with our Services through third-party social networking services (e.g., Facebook, Twitter, Instagram, Google +) (each and collectively, a “Social Network”). You may also have the option to consent to connect your activity on our Services with your Social Network information and activity. If you permit a connection, we and that Social Network may be able to identify you and associate information received pursuant to the connection with information we already have about you. Please review the Social Network’s privacy policy and choices for sharing information of any Social Network connected to our Services.



From time to time, we may request information from you and other users via surveys. Participation is completely voluntary. Survey information will be used for the purposes of the survey.



We may collect additional information from you if you access our Services through a mobile device; for example, your unique device identifier, device’s operating system, mobile carrier, and regional location. We may also collect your location information from your IP address or zip code. The degree to which your location can be identified depends on the device you are using, e.g. laptop, smartphone, tablet, or other access devices (each a “Device”) and how you are connected to the internet (e.g. via cable broadband connection, WiFi, etc.).



We acquire information from other trusted sources to update or supplement the information we collect, such as information to validate or update your address or demographic and lifestyle information.


Section 3 - Information Collected Through Tracking Technologies

In addition to any information that you choose to submit to us, we and our business partners may use a variety of tracking technologies (“Tracking Technologies”), that automatically (or passively) collect certain information from your device whenever you visit or interact with the Services or third-party sites. This information may include your device identifier, the type and version of Internet browser software you use, and your operating system. 


We may also collect password information from you when you log in, as well as computer and connection information. During some visits, we may use these tools to measure and collect session information, including page response times, download errors, time spent on certain pages, and page interaction information. 


Certain features of our Services are only available through the use of Tracking Technologies. You may encounter tracking technologies/cookies from our third-party service providers that we have allowed on our Services and who assist us with various aspects of our operations and Services.


You may always disable Tracking Technologies via your browser settings or from one of the following websites: or


Section 4 - How We Use Personal Information

We may use the personal information that we collect, create or derive through the Services for a range of reasons, including:


  • To provide the products and services you request, process transactions, and send you related information, including confirmations and receipts.

  • To suggest products or offers based on the profile you create, your purchase history, the products you view when you browse our platforms, and/or the products you leave in your cart when you do not finish the purchase process. These suggestions can come to you through push notifications, banners, or to your email using the abandoned cart feature

  • To provide support and improve the Services and to manage system administration and security.

  • To respond to your comments, inquiries, and requests and provide customer service.

  • To link or combine information that we collect directly with information from third-party sources or multiple devices to help understand your needs, provide you with personalized content, and provide you with better service.

  • To personalize and improve your experience and deliver content or features that match your profile and interests. 

  • To send you promotional communications (in accordance with your marketing preferences). 

  • To perform statistical, and marketing analyses of user behavior.

  • To manage your accounts, and send you technical privacy policy and service updates, security alerts, and other administrative messages.

  • To comply with or enforce legal requirements, agreements, and policies.

  • To carry out any other purpose for which the information was collected.

  • To perform other activities that are in our legitimate business interests and consistent with this Privacy Policy.


Section 5 - How We Share Personal Information 

We may share and disclose your personal information with the following types of third parties for the purposes described in this Privacy Policy:



We may disclose information to our affiliated companies or third-party service providers in order to monitor the activity of the Services, conduct surveys, send marketing communications, and provide other Services to you, such as customer service.



Information may be disclosed to process credit/debit card transactions, which are handled by established third-party banking, processing agents, and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process your order. 


In addition, we may disclose information to third parties to verify the authenticity of any financial transaction involving our company or its affiliates or to update your billing information.



When you access the Services on a mobile device, we may use the information collected for any purpose set forth in this Privacy Policy.



We use aggregate information about our users to analyze our Services and user behavior and prepare reports that we may share with third parties.



We may, without your consent, access and disclose your information, any communications sent or received by you, and any other information that we may have about you or your account as may be permitted or required by law (including, but not limited to a court order or subpoena), to prevent or investigate suspected fraud, violations of our Terms & Conditions, or activity that appears to us to be illegal or may expose us to legal liability, or to any competent law enforcement body, regulatory or government agency or any third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person. 


Additionally, we may disclose your information in situations that we believe may involve potential threats to the physical safety of any person or property.



If Energy Alchemy or any of its affiliated companies or businesses is sold or disposed of as a going concern, whether by merger, sale of assets, or otherwise, or in the event of an insolvency, bankruptcy, or receivership, information of our users may be one of the assets sold or merged in connection with that transaction. 


Information about our users may also be disclosed in connection with a commercial transaction where we or any one of our businesses is seeking financing, investment, and support or funding, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy.



We may use your information to send you notices from time to time relating to your account or your purchases. These may include order confirmations, invoices, or customer service notifications. 


We may also send you Service-related announcements when it is necessary to do so; for instance, if our Service is temporarily suspended for maintenance or the delivery of a product is delayed or there are policy changes.



We believe it is important for you to be able to access and manage your account and the information you have provided to us and make choices about how it is used. To inquire about or update your information, or change your preferences, you may contact us as set out below in Section 7. 


In addition, if you are a visitor based in the EEA please see below for more information on your data protection rights.


Section 7 - Your Choices & How to Opt Out



Any recipient of promotional emails may opt out of receiving them at any time. To opt out of receiving promotional emails follow the unsubscribe instructions located near the bottom of each promotional email. If for any reason the footer has been cut off by A third-party email service (e.g., Gmail) or you wish to submit an unsubscribe request directly to us please send an email to with “Unsubscribe” in the subject line. Please be sure to provide us with the email address you wish to opt out.



Please note that even if you opt out of receiving promotional emails from us, you may still receive transactional receipts and other administrative emails.



You can choose to have your computer warn you each time a persistent or session cookie is being sent, or you can choose to turn off such cookies through your browser settings. Each browser is a little different, so look at your browser’s “Help” menu to learn the correct way to modify your cookies. 



We will endeavor to comply with your request for changes as soon as reasonably possible. Unless required by law, we are not responsible for informing third parties with whom we have already shared your information of any changes requested pursuant to this section, or for removing information from or causing information to be removed from the databases or records of such entities.


Section 8 - Rights For European Economic Area Visitors Only



If you are a visitor from the EEA, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.


However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so.


If we collect and use your personal information in reliance on our legitimate interests (or those of a third party), this interest will normally be to operate our services and communicate with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving the services we offer, or for the purposes of detecting or preventing illegal activities.



If you are located in the EEA, you have the following data protection rights:


If you wish to correct or update your personal information, you can do so at any time by logging into your account or as detailed above.


If you wish to access or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided below.


In addition, in certain circumstances you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information by contacting us using the contact details provided below.


If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.


You have the right to complain to a data protection authority about our collection and use of your personal information. For more information please contact your local data protection authority.


Section 9 - Important Disclosures & Practices



Our Services may utilize hyperlinks to access third-party sites, which are not controlled by us and, therefore, are not subject to this Privacy Policy. We recommend that you check the privacy policies of those third-party sites to determine how the proprietors of those sites will utilize your information.



To help protect the privacy of data you transmit through the Website, where personally identifiable information is requested, we use technology designed to encrypt the information that you input before it is sent to us. In addition, we take steps to protect the user data we collect against unauthorized access. However, you should keep in mind that the Site is run on software, hardware, and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control.


Please also be aware that despite our best intentions and the guidelines outlined in this Privacy Policy, no data transmission over the Internet or encryption method can be guaranteed to be 100% secure.



Information that you provide to us in the course of requesting a product or service through the Services may be gathered and stored in one or more of our corporate databases. 


Your personal information is stored for the length of time you have an account and for legitimate business purposes as disclosed in this Privacy Policy. We may retain some information from closed accounts so that we can comply with the law, prevent fraud, assist with investigations, resolve disputes, analyze or troubleshoot programs, enforce our Terms & Conditions, or take other actions permitted by law. If your account is terminated or suspended, we may also maintain some information to prevent re-registration. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.



The Services are hosted in the United States. If you are using the Services from outside the United States, your personal information may be transferred to the United States for processing and maintenance in accordance with this Privacy Policy and our Terms & Conditions. Please note that privacy laws in the United States may differ from the laws in the country where you are located and may not provide you the same rights or protections for your personal information. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.



This Site is not intended for minors under the age of 18. If you are under 18 years of age, please do not use or access this Site at any time or in any manner.  


By using this Site, you affirm that you are over the age of 18. does not intend to use this Site to gather personal information from or about persons under the age of 18.



We may change this Privacy Policy from time to time to reflect changes in law or in our privacy practices. We may notify you about material changes in the way we treat information by providing you with written notice, by placing a notice on the Services, or by providing a new Last Updated date on the Privacy Policy. We recommend that you check the Services frequently for updates.



If you choose to visit the Services, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms & Conditions including arbitration, limitations on damages, resolution of disputes, and application of the laws of the United States. 


Section 10 - Contact

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices email us at

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